Discussion:
[okular] [Bug 397059] New: Printing from Okular creates 31% bigger image on the paper
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b***@kde.org
2018-08-01 14:17:37 UTC
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https://bugs.kde.org/show_bug.cgi?id=397059

Bug ID: 397059
Summary: Printing from Okular creates 31% bigger image on the
paper
Product: okular
Version: unspecified
Platform: openSUSE RPMs
OS: Linux
Status: UNCONFIRMED
Severity: major
Priority: NOR
Component: printing
Assignee: okular-***@kde.org
Reporter: ***@mail.orbitel.bg
Target Milestone: ---

When printing with default options from Okular it works but produces 31% bigger
image on the paper and some of the image what get out from the sheet get
missing.
When choose the option Enforced Rasterisation it prints as expected (without
enlargement and 100% of the document image is on paper as expected)

Also it is very annoying this need users to check the enforcing rasterization
option every time when printing is needed.
People forgot to check it and need to waste their printout the 31% enlarged
page images.

Please if you can not remove this bug with the default setting, at least try to
make possible if users choose the enforcing rasterizatipn option this option to
stay checked permanently instead to be lost after every print job.
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Albert Astals Cid
2018-08-01 23:31:43 UTC
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Albert Astals Cid <***@kde.org> changed:

What |Removed |Added
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Severity|major |normal
CC| |***@kde.org
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Nate Graham
2018-08-09 22:27:12 UTC
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Nate Graham <***@kde.org> changed:

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Nate Graham
2018-08-09 22:27:34 UTC
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https://bugs.kde.org/show_bug.cgi?id=397059

Nate Graham <***@kde.org> changed:

What |Removed |Added
----------------------------------------------------------------------------
Resolution|--- |WAITINGFORINFO
Status|UNCONFIRMED |NEEDSINFO

--- Comment #1 from Nate Graham <***@kde.org> ---
What version of Okular?
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b***@kde.org
2018-08-10 09:33:22 UTC
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https://bugs.kde.org/show_bug.cgi?id=397059

--- Comment #2 from ***@mail.orbitel.bg ---
This is about Okular v 1.3.3 as provided by openSUSE Leap 15.0
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Nate Graham
2018-08-10 13:12:06 UTC
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https://bugs.kde.org/show_bug.cgi?id=397059

Nate Graham <***@kde.org> changed:

What |Removed |Added
----------------------------------------------------------------------------
Resolution|WAITINGFORINFO |---
Status|NEEDSINFO |UNCONFIRMED

--- Comment #3 from Nate Graham <***@kde.org> ---
Thanks!
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Michael Weghorn
2018-08-10 21:16:04 UTC
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https://bugs.kde.org/show_bug.cgi?id=397059

Michael Weghorn <***@posteo.de> changed:

What |Removed |Added
----------------------------------------------------------------------------
Status|UNCONFIRMED |NEEDSINFO
Resolution|--- |WAITINGFORINFO
CC| |***@posteo.de

--- Comment #4 from Michael Weghorn <***@posteo.de> ---
I'm not sure I understood correctly what exactly is happening, so could you
please get a bit more into detail?

1) If I understood correctly, the original document (or part of it) is enlarged
in some way so that not all of it fits on paper any more. Is this correct?
(To my knowledge, documents are usually scaled to fit on the page, so while
this might involve enlargement - s.a. bug 336617 - this should not cause any
content to disappear).

2) Does it happen for all documents or just specific ones? Can you please
attach a sample document that demonstrates the issue?

3) What is the original document size and what is the page size you are
printing to?
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Christoph Feck
2018-09-05 00:23:45 UTC
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https://bugs.kde.org/show_bug.cgi?id=397059

--- Comment #5 from Christoph Feck <***@kde.org> ---
If you can provide the information requested in comment #4, please add it.
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b***@kde.org
2018-09-06 07:52:50 UTC
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--- Comment #6 from ***@mail.orbitel.bg ---
Created attachment 114801
--> https://bugs.kde.org/attachment.cgi?id=114801&action=edit
PDF file with the needed explanation

Please have here some explanation with pictures.
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b***@kde.org
2018-09-06 07:59:03 UTC
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--- Comment #7 from ***@mail.orbitel.bg ---
I have added a PDF file with some pictures to explain the case.
But let me answer also on the questions.
1) If I understood correctly, the original document (or part of it) is enlarged
in some way so that not all of it fits on paper any more. Is this correct?

Yes, this is correct.

(To my knowledge, documents are usually scaled to fit on the page, so while
this might involve enlargement - s.a. bug 336617 - this should not cause any
content to disappear).

2) Does it happen for all documents or just specific ones? Can you please
attach a sample document that demonstrates the issue?

As far I have checked it happen on all documents. But had no chance to check it
on many hardware printers.

3) What is the original document size and what is the page size you are
printing to?
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b***@kde.org
2018-09-06 08:05:02 UTC
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https://bugs.kde.org/show_bug.cgi?id=397059

--- Comment #8 from ***@mail.orbitel.bg ---
Sorry I press a wrong button on the keyboard and answer had been send before to
finish. So I need to follow here.

3 Question answer

The original documents we have checked have been prepared on A4 format.
And we attended to print it on A4 paper.

As a simple document, you may use the attached here explanation. It is prepared
in LibreOffice.

Mean time many patches have been applied by openSUSE, so I need to check again
if this issue may be improved.
If this problem will disappear after the patches I will inform here.
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Christoph Feck
2018-09-06 13:19:20 UTC
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https://bugs.kde.org/show_bug.cgi?id=397059

Christoph Feck <***@kde.org> changed:

What |Removed |Added
----------------------------------------------------------------------------
Resolution|WAITINGFORINFO |---
Status|NEEDSINFO |UNCONFIRMED

--- Comment #9 from Christoph Feck <***@kde.org> ---
Thanks for the update; changing status for inspection.
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b***@kde.org
2018-09-07 09:21:55 UTC
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https://bugs.kde.org/show_bug.cgi?id=397059

--- Comment #10 from ***@mail.orbitel.bg ---
Dear All,

Today I have tested same files, from the same computer on the same hardware
printer and the reported problem is missing now.

Probably by some patches as coming regularly from openSUSE the Okular is
improved.

Checking the version of Okular again shows 1.3.3.
Probably some early version of the Okular may still have same problem, but I
can not help about this, as in my computer now Okular is working as expected.

With best regards,
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Michael Weghorn
2018-09-07 10:47:21 UTC
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https://bugs.kde.org/show_bug.cgi?id=397059

Michael Weghorn <***@posteo.de> changed:

What |Removed |Added
----------------------------------------------------------------------------
Status|UNCONFIRMED |RESOLVED
Resolution|--- |WORKSFORME

--- Comment #11 from Michael Weghorn <***@posteo.de> ---
Thanks a lot for the status update and good to hear the problem is gone.

In addition to Okular, other components are involved in the printing process,
so a change in one of those might also have brought about the change.

Since the problem is gone, I'm closing this bug report. Please just file a new
one should the problem come back again.
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