[krita] [Bug 401414] New: Won't let me draw?

[A Sentient Chicken Nugget]

https://bugs.kde.org/show_bug.cgi?id=401414

Bug ID: 401414
Summary: Won't let me draw?
Product: krita
Version: 4.1.1
Platform: MS Windows
OS: MS Windows
Status: REPORTED
Severity: normal
Priority: NOR
Component: Tools/Freehand
Assignee: krita-bugs-***@kde.org
Reporter: ***@qvmail.org
Target Milestone: ---

SUMMARY
Umm, so I was drawing, as usual, and suddenly when I tried pressing down on my
tablet to draw, it would just freeze the mouse and wouldn't allow me to do
anything untill I let go. I checked to make sure that it wasn't a tablet issue
with other software and just using it on other things on my computer, and it
just wouldn't work on Krita. Same thing with the mouse. Whenever I would right
click to do anything on Krita it would just freeze the mouse. I opened it anc
closed it multiple times. I even uninstalled and reinstalled Krita to see if
that would fix it, which it didn't. Thanks for the help!

STEPS TO REPRODUCE
1. Open Krita.
2. Open existing file or open new file.
3. Right click.

OBSERVED RESULT
Mouse freezes and won't move. It tracks your mouse and sets it in the ending
place, it just won't let you do anything wether it be freehand drawing,
erasing, resizing something, anything.

EXPECTED RESULT
Do what it's supposed to do and draw, erase, resize, whatever its selected to
do.

SOFTWARE/OS VERSIONS
Windows:
MacOS:
Linux/KDE Plasma:
(available in About System)
KDE Plasma Version:
KDE Frameworks Version:
Qt Version:

ADDITIONAL INFORMATION

[A Sentient Chicken Nugget]

https://bugs.kde.org/show_bug.cgi?id=401414

A Sentient Chicken Nugget <***@qvmail.org> changed:

What |Removed |Added
----------------------------------------------------------------------------
Component|Tools/Freehand |Usability

[Tymond]

https://bugs.kde.org/show_bug.cgi?id=401414

Tymond <***@gmail.com> changed:

What |Removed |Added
----------------------------------------------------------------------------
Resolution|--- |WAITINGFORINFO
Status|REPORTED |NEEDSINFO
CC| |***@gmail.com

--- Comment #1 from Tymond <***@gmail.com> ---
Does it happen on the UI, too, or just on canvas? Do you use OpenGL? Could you
please disable OpenGL and try drawing again?

Also try to delete Krita configuration file, the instruction is here:
https://docs.krita.org/en/KritaFAQ.html#resetting-krita-configuration

Other possible solution: check if you're not trying to draw on a group layer
(probably not, unless you're always testing it on the same .kra file, but still
worth checking).

Besides you should always use/try the newest version of Krita (in time of
writing, it is Krita 4.1.5) if you report the bug - that way you're sure it
hasn't been fixed yet (at least not in official releases).

PS. This is (I believe) not a very good bug report - usually you are supposed
to make bug reports to report a specific thing that you know shouldn't happen
*and* you know why it happens that way or you at least know how to make it
happen the wrong way. In this case, you have an issue with Krita, it's true,
but you don't know what might be the cause or how to trigger the wrong
behaviour. Because of that the better option is to ask people on forum or on
reddit (in near future, on the ask website) for help, since there are people
who know the inside of Krita and can give you advice that will help nail down
the issue (and determine if there is a problem in Krita code or outside of it).
If something is actually a bug, they will tell you to report it.

Disclaimer: I'm not a Krita developer.

[Bug Janitor Service]

https://bugs.kde.org/show_bug.cgi?id=401414

--- Comment #2 from Bug Janitor Service <bug-***@kde.org> ---
Dear Bug Submitter,

This bug has been in NEEDSINFO status with no change for at least
15 days. Please provide the requested information as soon as
possible and set the bug status as REPORTED. Due to regular bug
tracker maintenance, if the bug is still in NEEDSINFO status with
no change in 30 days the bug will be closed as RESOLVED > WORKSFORME
due to lack of needed information.

For more information about our bug triaging procedures please read the
wiki located here:
https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

If you have already provided the requested information, please
mark the bug as REPORTED so that the KDE team knows that the bug is
ready to be confirmed.

Thank you for helping us make KDE software even better for everyone!